Frequently Asked Questions
Do you deliver across Indonesia? How long does shipping usually take?
Yes, we ship across Indonesia. Delivery is free within the Greater Jakarta area (JABODETABEK). For orders outside JABODETABEK, shipping fees are calculated based on your location and confirmed before order processing. For exact delivery estimates and rates to your region, please reach out to our Customer Care team.
What payment methods are available?
We accept major credit and debit cards, direct bank transfers, Virtual Accounts, LinkAja, and other digital payment options. All transactions are encrypted and securely processed through our checkout. For corporate procurement or custom payment options, please contact our Customer Care team.
Does the fitness equipment come fully assembled?
Our equipment is delivered unassembled to ensure safe transit and requires professional assembly by our certified technicians. Once your order is confirmed, our team will reach out to schedule a convenient installation appointment.
Do your products come with a warranty?
Yes, all items sold on our site include an official manufacturer's warranty. Specific coverage periods and claim procedures vary by product category and can be found on our Warranty Information page in the footer. Need help with a claim? Our Customer Care team is ready to assist.
Can I see or try the products before making a purchase?
Yes! We invite you to visit our showrooms to experience our premium fitness equipment in person.
- Jakarta — Citta Graha No. 2A, Jl. Panjang No. 26, Kedoya Selatan, Jakarta 11520. Telepon: (021) 5830-8274
- Surabaya — Jl. Kertajaya No. 105, Airlangga, Gubeng 60286, Jawa Timur. Telepon: (031) 5828-3298