Warranty Information
Matrix Fitness Branded Equipment
Applicable To All Matrix Cardio Products
| Product Coverage | Commercial | Home |
|---|
| Welded Frame | 7 Years | 5 Years |
| Motor | 5 Years | 3 Years |
| Electrical / Mechanical Components / Welded Parts | 2 Years | 2 Years |
| Surface Coating | 2 Years | 2 Years |
| Wear Items | 1 Year | 1 Year |
| Labour Charges | Determined And Covered By The Distributor/Sub-Distributor | Determined And Covered By The Distributor/Sub-Distributor |
| Applicable Models | All Commercial Series | All Home/Retail Series |
- Main Frame: The main frame warranty covers defects caused by welding failures or frame alignment issues.
- Welded Parts: Includes components assembled during normal installation or easily replaceable parts, such as the tension wheel set, console mast set, incline frame set, handlebar set, stabiliser set, pedal arm set, armrest set, link arm set, crank set, swing arm set, adjustment arm set, seat set, and seat slide set.
- Electronic Parts: Includes the VA module, tuner, choke, filter, incline motor, upper control board (console set, UCB, HR board), lower control board (MCB, incline power board, inverter), generator, cables, DC brake, wireless charging board, Wi-Fi module, RFID, Bluetooth module, Gymkits, TFT module, and other electronic components.
- Mechanical Parts: Includes front and rear rollers, tension wheel, handlebar, seat post, pedal arm, link arm, crank, pulley, bearings, slat belt, water bottle holder, device holder, plastic cover, end caps, and other mechanical components.
- Surface Coating: Covers powder coating or plating applied to the welded frame and welded parts.
- Wear Items: Includes pedal straps, pedal pads, fan, safety key clip, elastomer, running belt, running deck, Poly V belt, power cord, overlay, keypad, foam grips, decals, seat pad/saddle, batteries, hardware (screws, bolts, nuts, and washers), tube sleeves, power switch, and other consumable parts.
Applicable To All Matrix Strength Products
| Product Coverage |
Warranty |
| Welded Frame |
7 Years |
| Weight Stack |
5 Years |
| Electrical, Mechanical & Welded Parts |
2 Years |
| Surface Coating |
2 Years |
| Wear Items |
1 Year |
| Labour Charges |
Determined And Covered By The Distributor/Sub-Distributor |
| Applicable Models |
All Series |
- Main Frame: The main frame warranty covers defects caused by welding failures or frame alignment issues affecting either the base frame or the main user frame.
- Welded Parts: Includes components assembled during normal installation or easily replaceable parts, such as the tension wheel set, console mast set, incline frame set, handlebar set, stabiliser set, pedal arm set, armrest set, link arm set, crank set, swing arm set, adjustment arm set, seat set, and seat slide set.
- Electronic Parts: Includes the rep counter, counter wires, counter switch, power supply, console set, TFT module, RFID module, PCB, and other electronic components.
- Mechanical Parts: Includes bearings, linear bearings, pulley set, air shock, coil spring, In-Trinity board, plastic parts, and other mechanical components.
- Surface Coating: Covers powder coating or plating applied to the welded frame and welded parts.
- Wear Items: Includes foam grips, decals, belts, cables, upholstery, batteries, and accessories such as handles, grips, carabiner clips, attachments, aluminum end caps, and top caps. For In-Trinity products, wear items also include the yoga mat, nylon wire, stick, storage bag, hardware (screws, bolts, nuts, and washers), and other consumable components.
Vision Fitness Branded Equipment
Applicable To All Vision Cardio Products
| Product Coverage |
Warranty |
| Welded Frame |
3 Years |
| Motor |
3 Years |
| Electrical / Mechanical / Welded Parts |
2 Years |
| Surface Coating |
2 Years |
| Wear Items |
1 Year |
| Labour Charges |
Determined And Covered By The Distributor/Sub-Distributor |
| Applicable Models |
All Series |
- Main Frame: The main frame warranty covers defects caused by welding failures or frame alignment issues.
- Welded Parts: Includes components assembled during normal installation or easily replaceable parts, such as the tension wheel set, console mast set, incline frame set, handlebar set, stabiliser set, pedal arm set, armrest set, link arm set, crank set, swing arm set, adjustment arm set, seat set, and seat slide set.
- Electronic Parts: Includes the VA module, tuner, choke, filter, incline motor, upper control board (console set, UCB, HR board), lower control board (MCB, incline power board, inverter), generator, cables, DC brake, wireless charging board, Wi-Fi module, RFID, Bluetooth module, TFT module, and other electronic components.
- Mechanical Parts: Includes front and rear rollers, tension wheel, handlebar, seat post, pedal arm, link arm, crank, pulley, bearings, as well as plastic components such as the motor cover, side cover, console cover, end caps, and other mechanical components.
- Surface Coating: Covers powder coating or plating applied to the welded frame and welded parts.
- Wear Items: Includes pedal straps, pedal pads, fan, safety key clip, elastomer, running belt, running deck, Poly V belt, power cord, overlay, keypad, foam grips, decals, seat pad/saddle, batteries, hardware (screws, bolts, nuts, and washers), tube sleeves, power switch, and other consumable parts.
Applicable To All Vision Strength Products
| Product Coverage | Warranty |
|---|
| Welded Frame | 5 Years |
| Weight Stack | 3 Years |
| Electrical, Mechanical & Welded Parts | 2 Years |
| Surface Coating | 2 Years |
| Wear Items | 6 Months |
| Labour Charges | Determined And Covered By The Distributor/Sub-Distributor |
| Applicable Models | All Series |
- Main Frame: The main frame warranty covers defects caused by welding failures or frame alignment issues affecting either the base frame or the main user frame.
- Welded Parts: Includes components assembled during normal installation or easily replaceable parts, such as the handlebar set, pedal arm set, armrest set, link arm set, crank set, swing arm set, adjustment arm set, seat set, and seat slide set.
- Mechanical Parts: Includes pulleys, bearings, plastic components such as side covers and end caps, and other mechanical components.
- Surface Coating: Covers powder coating or plating applied to the welded frame and welded parts.
- Wear Items: Includes foam grips, decals, belts, cables, upholstery, batteries, and accessories such as handles, grips, carabiner clips, attachments, nylon wire, sticks, storage bags, hardware (screws, bolts, nuts, and washers), and other consumable parts.
Notes
- JHT provides an additional 6-month grace period for product shipping, storage, sales, and installation beyond the standard warranty period.
- The warranty period is determined based on the product’s original serial number, which indicates the warranty start and expiration dates.
Horizon Fitness Branded Equipment
Applicable To All Horizon Cardio Products
| Product Coverage |
Warranty |
| Welded Frame |
1 Year |
| Motor |
1 Year |
| Electrical / Mechanical / Welded Parts |
1 Year |
| Surface Coating |
1 Year |
| Wear Items |
6 Months |
| Labour Charges |
Determined And Covered By The Distributor/Sub-Distributor |
| Applicable Models |
All Series |
- Main Frame: The main frame warranty covers defects caused by welding failures or frame alignment issues.
- Welded Parts: Includes components assembled during normal installation or easily replaceable parts, such as the tension wheel set, console mast set, incline frame set, handlebar set, stabiliser set, pedal arm set, armrest set, link arm set, crank set, swing arm set, adjustment arm set, seat set, and seat slide set.
- Electronic Parts: Includes the choke, filter, incline motor, upper control board (console set, UCB, HR board), lower control board (MCB, incline power board, inverter), generator, cables, Wi-Fi module, RFID, Bluetooth module, and other electronic components.
- Mechanical Parts: Includes front and rear rollers, tension wheel, handlebar, seat post, pedal arm, link arm, crank, pulley, bearings, as well as plastic components such as the motor cover, side cover, console cover, end caps, and other mechanical components.
- Surface Coating: Covers powder coating or plating applied to the welded frame and welded parts.
- Wear Items: Includes pedal straps, pedal pads, fan, safety key clip, elastomer, running belt, running deck, Poly V belt, power cord, overlay, keypad, foam grips, decals, seat pad/saddle, batteries, hardware (screws, bolts, nuts, and washers), tube sleeves, power switch, and other consumable parts.
Applicable To All Horizon Strength Products
| Product Coverage | Warranty |
|---|
| Welded Frame | 1 Year |
| Weight Stack | 1 Year |
| Electrical, Mechanical & Welded Parts | 1 Year |
| Surface Coating | 1 Year |
| Wear Items | 6 Months |
| Labour Charges | Determined And Covered By The Distributor/Sub-Distributor |
| Applicable Models | All Series |
- Main Frame: The main frame warranty covers defects caused by welding failures or frame alignment issues affecting either the base frame or the main user frame.
- Welded Parts: Includes components assembled during normal installation or easily replaceable parts, such as the handlebar set, pedal arm set, armrest set, link arm set, crank set, swing arm set, adjustment arm set, seat set, and seat slide set.
- Mechanical Parts: Includes pulleys, bearings, plastic components such as side covers and end caps, and other mechanical components.
- Surface Coating: Covers powder coating or plating applied to the welded frame and welded parts.
- Wear Items: Includes foam grips, decals, belts, cables, upholstery, batteries, and accessories such as handles, grips, carabiner clips, attachments, nylon wire, sticks, storage bags, hardware (screws, bolts, nuts, and washers), and other consumable parts.
