Frequently Asked Questions
Do you offer consultations and custom pricing for commercial projects?
Yes. Our commercial fitness consultants are on hand to help you identify the ideal solution based on your goals, budget and space requirements—whether you are equipping a commercial gym, hotel, corporate facility or multi-housing development. Contact us today to arrange your consultation.
What is the difference between commercial and home fitness equipment?
Commercial fitness equipment is engineered to withstand intensive, high-volume use in shared facilities. It features higher-capacity motors, heavy-duty structural frames and industrial-grade components compared to home-use equipment, which is designed for lower usage intensity. These specifications are also reflected in dedicated commercial warranty coverage.
Do you provide installation, warranty and maintenance services?
Yes. All commercial fitness equipment is installed by our certified technical team and backed by a dedicated commercial warranty. We also provide preventative maintenance plans to ensure seamless, long-term performance. Speak with our Commercial Account Managers to tailor a service package to your facility's needs.
Can you assist with facility design and space planning?
Yes. Our commercial fitness consultants provide tailored space planning and equipment layout design based on your floor plan, anticipated user volume and operational goals. We optimise placement to maximise functionality, safety and user flow.
How do you support after-sales service and spare parts availability?
We maintain a comprehensive spare parts inventory and offer dedicated after-sales support to ensure your commercial equipment operates at peak performance throughout its lifecycle. For spare parts requests or technical support, please contact our Customer Care team.
What is the difference between Matrix Fitness and Vision Fitness?
Both are commercial fitness brands under the Johnson Health Tech umbrella. Matrix Fitness is our flagship brand, delivering cutting-edge technology engineered for high-demand commercial environments. Vision Fitness focuses on durable simplicity, offering straightforward, reliable performance. Our commercial consultants can guide you in selecting the ideal brand portfolio for your facility.